How we handle your information.

Last updated: November 11, 2026

Lumcells is a trademark of Vira Hub LLC, a Wyoming limited liability company, which operates this website and provides the services described on it. In this statement, "Lumcells", "we" and "us" mean Vira Hub LLC.

This statement explains what we collect, why, and how we protect it when you use our website or our managed infrastructure services.

1. Information we collect

• Contact information. Your name, company email address and what you write in the quote form or in email to us.
• Usage information. Standard server logs: IP address, browser type, pages requested. We run no analytics scripts and set no tracking cookies.
• Customer systems and data. The servers, cloud accounts, credentials and data you give us access to so that we can operate your infrastructure. We access them only to deliver the work you requested, through recorded sessions tied to a written change request.

2. How we use it

• To answer your request and provide the services you ordered.
• To send you incident reports, change confirmations, monthly summaries and invoices.
• To keep our website and systems secure, for example by rate-limiting abusive requests.

We do not send marketing email, we do not sell personal information, and we do not use customer data or models for anyone else.

3. Sharing

• Service providers who help us deliver the service, such as the datacenter that houses our servers and our payment processor. They are bound to confidentiality and may not use the information for any other purpose.
• Legal requirements. We may disclose information when required by law or valid legal process.
• Business transfers. If we are part of a merger, acquisition or sale of assets, information may be transferred as part of it. We will notify affected customers by email.

4. Where data lives

Our own servers are in Helsinki, Finland, inside the European Union. Data on them stays in the EU. When we operate your infrastructure inside your own cloud account, your data stays where you keep it. Our engineers may access systems from outside the EU; every such access goes through a recorded session and an approved written change, and the access log is available to you on request.

5. Security

Access to customer systems is key-based, individual and logged. Credentials are held in a vault, never in email or chat. Backups are encrypted. Staff receive access only to the customers they are assigned to and lose it when the assignment ends.

6. Retention

Quote requests are kept for one year. Customer records, written changes and incident reports are kept for the life of the contract plus three years, because they are the audit trail of what was done to your systems. Server logs are kept for ninety days.

7. Your rights

You can ask to see, correct or delete the personal information we hold about you by writing to support@lumcells.com. Customers in the EU and UK have the rights set out in the GDPR, including the right to complain to a supervisory authority.

8. Children

Our services are for companies. We do not knowingly collect information from anyone under 16.

9. Changes

We may update this statement. Changes take effect when posted here, and material changes are announced to customers by email.

10. Contact

Vira Hub LLC (Lumcells), 211 W Wacker Dr, Ste 120 #1252, Chicago, IL 60606, United States. Questions about this statement: support@lumcells.com.